Saturday, July 7, 2012
They Do as I Do, Not Say
Anyhow, with my New and Improved Outlook, I do not buzz people in or out. This saves me significant time not only with not performing the actual task, but also with avoiding the distraction and interruption, which costs time in refocusing on what I was doing, but also in avoiding the new task that the visitor was going to push onto me. I do not think that I ever buzzed anyone in and had that person reduce my work. The visitor has always given me MORE work, nevermind that I already had more than enough.
To illustrate: after lunch, when most were away on their break, I was in the common patient area, signing the medication records, which I need to do in a timely fashion. An orderly was in the room, not on break, reading the newspaper. Another employee rang at the door. And rang. And rang. In the past, I would have stopped my work, opened the door, been reprimanded by someone who is not my supervisor for not being fast enough, and then had their work dumped on me. If I did not get to the door, the orderly would reprimand me, "Nurse! You don't answer the door?" as I scurried to open the door in a vain attempt to squash any formal complaints they were about to make about me.
No more. The orderly continued reading the paper through all the buzzes. Eventually I saw her looking at me. As if I was supposed to stop working to answer the door while she continued reading the newspaper. The person started banging. I continued signing the record. The orderly got up and answered the door! I heard her saying, "I don't know why she can't answer the door." I suppressed my desire to shout back, "I can't answer the door because I am working. You can answer the door because you are not doing anything else." But I didn't shout this because it would have been a useless argument: others think that my first and foremost concern should be doing Whatever Task Others Think I Should Be Doing.
They respond better to Showing than Telling.