Monday, November 18, 2013

Mistakes

Every now and then I get bumped from a floor and sent to work in an administrative office.  It's clerical work, but usually done by a nurse.  The facility does not believe in hiring competent clerical staff.  The good nurses should do the nursing part as well as the clerical part because "everything is the job of the nurse."  So why do non-nurses receive a paycheck?  Cut the non-workers loose and give the nurses raises.

Working in one of the offices is not the start of a new career path.  It's a way to make sure that all of the errors in those offices, of which there are many mistakes, can be traced back to my one day worked in any particular office.  It's comical, really.  Except that my job becomes more and more jeopardized daily.

One of the perks of being in an office is that I get to read the facility-wide notices and email.  No, nurses and the wards do not get email, internet, or computer services.  And no, we are not in the middle of nowhere.  And no, the facility maintains that requiring medical records to be electronic does not apply to them.

The new director seemed hopeful a few months ago.  Now every email starts off with, "How could this possibly happen AGAIN?"  A few people respond, blaming someone else.  Nobody sees the same person as the problem.  Nobody sees the entire system as flawed.  My favorite response is the trendy, "My private response is in a sealed envelope under your door."




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