Friday, January 13, 2017
Addressing Tone Instead of the Issues
Nurse Helen wrote up one of the good orderlies for positioning himself on the ward where he could not see all the patients at once. Such a spot does not exist. Logic also does not exist in this place.
Nurse Helen is a nightmare to work with.
Working with great people is so rare. In the past, I have protected the good employees when something happened. If someone needed an extended break, it was no problem.
There are quite a few bad apples on Helen's ward. Here's the issue: she would never write them up for any of their daily infractions because they would make work a living hell for Helen.
So instead, Helen targets professionals who will continue to be professional towards Helen even after the write-up.
One of the representatives from the orderlies' union met with Nurse Helen to discuss the write-up. Their voices were clear through the closed door, so I listened. It's entertaining.
The union rep is an idiot. Nurse Helen gave an impressive explanation of her position: She is the nurse in charge on the ward and she gives directives to promote patient safety and the orderlies need to listen.
The union rep distracted Helen by tone policing her, interrupting her often to tell her to "not be so angry" and "you are too upset to think clearly." Each time Helen would stop her story and explain, "Yes, of course I'm angry that nobody listens" or "No, I am not upset." The union rep said that Helen should have handled the situation differently by talking to the orderly "like a friend" and by "asking the orderly to do something instead of telling him to do something."
The union rep finished the meeting by telling Helen that she was being "silly" by wasting everyone's time to process the grievance.
This situation is one of the reasons why this place is so frustrating.